Privacy Policy

1. Introduction

Welcome to Diesel Parts and Injector Services (Pty)Ltd, accessible at dieselpartsandinjectors.co.za. We respect your privacy and are committed to protecting your personal data in accordance with the Protection of Personal Information Act (POPIA) of South Africa. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our store, create an account, or buy from us using direct bank transfer payments.

2. Information We Collect

When you interact with our WooCommerce store, we collect the personal information necessary to process your transactions and manage your account:
• Identity Data: First name, last name, and username.
• Contact Data: Billing address, delivery/shipping address, email address, and telephone numbers.
• Financial Data: Bank account details (such as account holder name, bank name, and payment reference code) derived from your direct bank transfer or proof of payment to verify your order. We do not collect, request, or store credit card numbers, CVV codes, or PINs.
• Transaction Data: Details about products you purchased, order dates, payment totals, and proof of payment documents you send to us.
• Technical Data: IP address, login data, browser type, and location details recorded during website visits.

3. Why We Process Your Data (Purpose of Collection)

We use your information strictly to:
• Verify your direct bank transfer (EFT) payments against our bank statements.
• Process and deliver your e-commerce orders.
• Manage refunds directly to your verified bank account if necessary.
• Register and maintain your customer account profile.
• Send you order updates, our banking details for payment, and customer service notifications.
• Send you marketing emails (only if you have opted in at checkout).

4. Third-Party Disclosures

To fulfill your orders, we must share specific pieces of your data with trusted partners. We only share the minimal information required to execute their specific services:
• Banking Institution: Your transaction reference, name, and amount are processed by our banking partner, Standard Bank, to clear your manual EFT payment.
• Courier & Logistics Services: We provide your name, delivery address, and contact number to The Courier Guy so they can deliver your parcel.
• Hosting & Technical Services: Our website data is securely hosted by Mweb which maintains server-level security.

5. Data Retention

We retain your personal data and order records only for as long as necessary to fulfill the purposes we collected it for. By South African law, tax records (including electronic invoices, transaction logs, and bank statement reconciliations) must be securely kept for a minimum of 5 years to satisfy the South African Revenue Service (SARS).

6. Your Legal Rights Under POPIA

As a South African data subject, you have the right to:
• Request access to the personal data we hold about you.
• Request corrections to any inaccurate or incomplete personal information.
• Object to the processing of your data for direct marketing purposes.
• Request that we delete your personal information (subject to legal or tax constraints, such as SARS record-keeping requirements).

7. Contact Information

For any privacy-related queries, to access your data, or to reach our designated Information Officer, please contact us at:
• Company Name: Diesel Parts and Injector Services (Pty)Ltd
• Email Address: info@dieselpartsandinjectors.co.za